Frequently Asked Questions
How do I get a previously made top?
Each top is made from small amounts of up-cycled materials so there is no mass production. That is what makes The Coult so unique, each piece is one of a kind or from a small batch and there will never be another like it.
How do I care for my garment?
Since all our garments are up-cycled, we use a wide variety of fabrics. Wanting to cut down on the pollution of dry cleaning, simply remove your ribbons, hand wash and hang to dry.
What is zero waste production?
Zero waste means that all byproduct from designing and production are either recycled or integrated back into the collection resulting in no waste being produced in creating our corsets.
What is slow fashion?
At the Coult our goal is to slow down. That includes production and consumption. We achieve this by not following fast fashions fads that create multiple collections per season. Instead we sustainably create limited quantities in lasting styles.
Pre-Orders
Domestic orders and International orders that contain pre-ordered items, will be held in full until the pre-ordered item(s) is in stock and is available to ship with the rest of the order. Estimated ship dates for pre-ordered items can be found on product page.
Please note that the pre-order ship date given on the product page is an estimate, and shipping dates are subject to change in rare instances.
All pre-orders require full payment at checkout to reserve your item.
Shipping
If a package has been delivered to the shipping address provided at checkout, we are not responsible if that package is lost or stolen after delivery.
We understand that having a package taken from your residence is frustrating, however it is the customer's responsibility to know typical delivery times of postal workers in your neighborhood, and make sure someone is available to receive the package.
If your package is lost in transit this is the carrier's responsibility. In this case you may reach out to the carrier directly for assistance.
If you have not received a shipping notification for your order after 30 days, please reach out to us at the.coultlabel@gmail.com
Returns
All of our items are final sale, that is why we encourage you to check the size charts and make sure it will fit you appropriately.
All corsets are adjustable so we suggest you size down if you are in between sizes.
For damages and issues, please inspect your order upon arrival and contact us (the.coultlabel@gmail.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there are any questions about defective products after the item has been worn, please email us and we can discuss the problem.
Contact Us
You can reach us via email at the.coultlabel@gmail.com
Please give us 2-5 business days to get back to you, if it is longer than 5 business days please follow up.
sustainability
At The Coult, all creations are designed with a garments full life cycle in mind. From fabric sourcing, to production, to washing care, all aspects of the garments life are considered.
We are very proud that our garments are domestically made and zero waste. This means that throughout the process of making a garment, all scraps are recycled or integrated back into the collection.
Our designs are created around a core value of preserving our world and creating a better future for the fashion industry.
fabrics
Each fabric used is hand picked locally and upcycled from materials that otherwise would have been thrown away.
We give our fabric new life, making every piece unique and continuing its own story.
quality
All of our garments are cut and hand sewn in house by our designer.
Because we are working with fabrics that vary in composition and size, extra care and consideration is put into each and every piece ensuring its integrity.
Our goal is to make beautiful timeless pieces that’s quality and style will last for years. Through this way of designing and educating, we hope to create an empathetic bond between consumer and garment.